1. Overview

This policy explains how we handle appointment rescheduling, cancellations and refunds for consultations and treatment sessions booked through our website or clinic reception. It applies to all patients booking appointments at any of our Bangalore locations.

2. Appointment Rescheduling

We understand that plans change. You may request to reschedule your appointment to a different date or time, subject to therapist availability. We recommend giving us as much advance notice as possible so we can offer your original slot to another patient. Rescheduling requests can be made by phone, WhatsApp or email.

3. Consultation Cancellation by Patient

If you wish to cancel a booked consultation, please inform the clinic as early as possible. Cancellations made with reasonable advance notice are handled without any penalty. Cancellations made very close to the appointment time, or repeated last-minute cancellations, may be treated in line with our no-show policy below.

4. Online Payment Refunds

Where a consultation fee has been paid online through Razorpay at the time of booking, refund requests are reviewed on a case-by-case basis in line with this policy. Approved refunds are processed back to the original payment method used at checkout. Quantum Physiotherapy does not handle or store your card, UPI or banking details directly — all refunds are initiated through Razorpay’s secure payment infrastructure.

5. Clinic-Initiated Cancellation

Occasionally we may need to cancel or postpone an appointment due to therapist unavailability, unforeseen circumstances, or clinic closure. In such cases, you will be offered a choice of a convenient rescheduled slot at no extra cost, or an eligible refund of any amount already paid for that specific appointment.

6. No-Show Policy

If you do not attend a scheduled appointment and have not informed the clinic in advance, the consultation fee already paid may become non-refundable. We encourage patients to contact us as soon as they know they cannot attend, so we can reschedule or reallocate the slot to another patient.

7. Refund Processing Time

Approved refunds are typically initiated within 5–7 business days of approval. Once initiated, the actual credit to your bank account, card or UPI app depends on your bank or payment provider and can take a further 5–10 business days, as per standard Razorpay and banking timelines.

8. How to Request a Cancellation or Refund

To request a rescheduling, cancellation or refund, please contact us using the details below and mention your name, appointment date and payment reference (if applicable). See our Contact Us page for phone, WhatsApp and email details for all clinic locations.

9. Related Policies

This policy should be read together with our Terms & Conditions and Privacy Policy. For questions about the scope of a consultation, please also see our Patient Consent & Appointment Policy.