1. Who We Are

Business Name: Quantum Physiotherapy & Sports Rehab
Website: https://quantumphysio.com
Email: QuantumPhysiotherapy@gmail.com
Phone: +91 974 279 2625
Clinics: HSR Layout · Vijaya Bank Layout (Bilekahalli) · Akshaya Nagar, Bengaluru, Karnataka, India

We are committed to protecting your personal data and complying with applicable data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 (India).

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our website or clinic, you may provide us with:

• Contact information: Name, phone number, email address
• Appointment booking information: Preferred clinic, preferred date/time, reason for appointment, health condition details you choose to share
• Contact form submissions: Name, email, phone, message content
• WhatsApp communications: Messages you send to our WhatsApp number (+91 974 279 2625)
• Clinical information: Health history, medical records, and treatment information provided during in-clinic consultations (governed by healthcare confidentiality obligations)

2.2 Information Collected Automatically

When you visit our website, we may collect technical information automatically, including:

• IP address and approximate location (city/region level)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website (how you found us)
• Cookie data (see Section 6)

3. How We Use Your Information

4. Appointment Booking Data

When you book an appointment via our website, contact form, phone, or WhatsApp, we collect the minimum information necessary to process your booking. This includes your name, contact number, preferred clinic, preferred date and time, and a brief description of your reason for attending.

Appointment booking data is used solely to manage your appointment and provide you with physiotherapy services. It is not shared with third parties for marketing purposes. Clinical records created during your treatment are maintained in accordance with healthcare confidentiality standards and are not disclosed to any third party without your consent, except where required by law.

5. WhatsApp Communication

When you contact us via WhatsApp on +91 974 279 2625, your messages and the personal information you include in those messages are received and managed by our clinical and administrative team. WhatsApp is operated by Meta Platforms Inc., and your use of WhatsApp is also subject to WhatsApp’s own Privacy Policy. We use WhatsApp solely to respond to patient enquiries and for appointment management. We do not use WhatsApp conversations for marketing without your explicit consent.

6. Cookies

Our website uses cookies — small text files stored on your device. The cookies we use include:

• Strictly necessary cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies (Google Analytics): Help us understand how visitors use our website so we can improve it. These are only set with your consent.
• Functional cookies: Remember your preferences to improve your experience on our website.

You can manage or disable non-essential cookies at any time through your browser settings or our cookie consent banner. Please note that disabling some cookies may affect the functionality of our website.

7. Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about website usage, including pages visited, session duration, and traffic sources. This data is processed by Google on our behalf. Google Analytics data does not identify you personally. For more information, see Google’s Privacy Policy. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

8. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party services that help us operate our website or manage appointments (e.g., appointment software, email service providers), under strict confidentiality obligations
• Legal requirements: If required by applicable Indian law, court order, or government authority
• Healthcare referrals: With your explicit consent, to other healthcare providers involved in your care (e.g., your doctor or specialist)

9. Data Retention

We retain your personal data for as long as is necessary for the purposes for which it was collected:

• Contact form and enquiry data: Up to 12 months
• Appointment booking data: Up to 36 months after your last appointment
• Clinical records: As required by applicable Indian healthcare regulations (typically 7 years for adult patients)
• Analytics data: As per Google Analytics retention settings (typically 26 months)

10. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of any inaccurate personal information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to the processing of your personal data for marketing purposes
• Withdrawal of consent: Withdraw any consent you have given at any time

To exercise any of these rights, please contact us at QuantumPhysiotherapy@gmail.com or call +91 974 279 2625.

11. Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes secure data transmission (HTTPS), access controls, and limiting access to personal data to authorised staff only.

12. Children’s Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children online. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated when we make changes. We encourage you to review this policy periodically.

14. Contact Us

For any privacy-related queries, requests, or concerns, please contact:
Quantum Physiotherapy & Sports Rehab
Email: QuantumPhysiotherapy@gmail.com
Phone: +91 974 279 2625
Address: 1289, Namish, 17th Cross, 5th Main Rd, 7th Sector, HSR Layout, Bengaluru – 560102, Karnataka, India